Front Office Specialist II - Part-time: Urgent Care

 
Position: Front Office Specialist II - Part-time: Urgent Care

Job ID: 153168

Location: US-TX-Houston

Department: TC Urgent Care - East Houston

Talent Area: Clerical

Full/Part Time: Part-Time

Regular/Temporary: Regular

Shift: 4:30p - 11:00p - self scheduling - 3 shifts/week

About Texas Children's Hospital

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in  nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Front Office Specialist II – someone who works well in a fast-paced setting. In this position, you will be responsible for both clinical and non-clinical duties. You will gather information, assess, and provide direct care to patients. You will also work collaboratively with other members of the healthcare team to render population-appropriate care for low-acuity pediatric patients. Additionally, you will coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

 

Think you’ve got what it takes?



Responsibilities :

  • Assists with the collection of patient/family data
  • Collects and documents vital signs, height/weight, and reason for visit
  • Provides general patient care
  • Prepares patient for examination per site protocol
  • Administers medication and immunizations as directed by physician per site protocol
  • Documents adverse reactions to medications per policy and procedure
  • Verifies provider order and patient per site protocol
  • Collects specimens and performs laboratory tests
  • Maintains and prepares reagents appropriately and performs and documents required reagent checks, including monitoring of expiration dates
  • Provides operational support
  • Performs reception duties and screens phone calls
  • Collects and disseminates mail and deliveries per practice protocol
  • Notifies practice manager, or designees of needed supplies weekly
  • Serves as a practice/family resource regarding managed care questions
  • Ensures that all necessary patient forms are completed for the visit
  • Reviews billing information and processes patient payments
  • Scans encounter sheet and all other relevant data to patient encounter into EPIC with 100% accuracy and within timelines established by practice
  • Files, archives, and retrieves medical records per office protocol
  • Maintains integrity of medical record and monitors patient information and other practice data


Qualifications:

  • High school diploma or equivalent required
  • Graduation from a medical assisting or emergency medical technician program preferred
  • BLS required
  • 2 years’ related experience required
  • Bilingual fluent English/Spanish - preferred


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