Medical Assistant/Certified Medical Assistant – Central Austin

 
Position: Medical Assistant/Certified Medical Assistant – Central Austin

Location: US-TX-Austin

Talent Area: Medical Assistant

Shift: 8a-5p

About Texas Children's Hospital

Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more.  Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.   Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood. To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org. you can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.     

Summary:

We are searching for a Medical Assistant or Certified Medical Assistant (Austin – Various Locations) - someone who works well in a fast-paced primary care setting. In this position, you will provide clinical support for patients in the hospital’s various ambulatory settings promoting cost effective, age appropriate, safe, and high-quality family centered care

 

Think you’ve got what it takes?



Responsibilities :

  • Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
  • Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems
  • Identifies prolonged wait times for patients in waiting room and reports to clinic manager
  • Attends staff meetings or signs attendance records for reading of minutes
  • Attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback
  • Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes
  • Maximizes collections by reviewing patient notes for amounts quoted during the pre-admission process and collects for these and other non-covered services as appropriate
  • Refers to/consults business services for patients arriving with incomplete or complex admission accounts
  • Turns over the exam room preparing it for the next patient visit, utilizing appropriate infection control procedures
  • Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g. assists with patient escort, helps with paper work as needed
  • Maintains integrity of medication supplies by following Infection Control and inventory control guidelines


Qualifications:

Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

 

Required


• High school diploma or GED
• Graduation from a medical assistant or emergency medical technician program or Documentation from the licensing authority confirming that medical assistant/emergency medical technician education is not a requirement for certification.
• American Heart Association Basic Life Support (BLS) course for health care providers
• Knowledge of medical terminology, medical assistant/outpatient care tasks, and customer service concepts
• Ability to demonstrate excellent interpersonal, communication, customer service, and problem-solving skills, and operate basic medical equipment

 

Preferred (but not required)


• One (1) years of related experience
• Bilingual (English / Spanish)
• One of the following certifications:

o Certified Medical Assistant (CMA-AAM) from American Association of Medical Assistants (AAMA)
o Registered Medical Assistant (RMA) issued by one of the following organizations: American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
o National Medical Assistant Certification (NCMA) from National Center for Competency Testing (NCCT)
o Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA)
o Nationally Registered Certified Medical Assistant (NRCMA) from National Association of Health Professionals (NAHP).
o EMT (EMT), Advanced EMT (EMT-A), EMT-Basic (EMT-B), EMT – Paramedic (EMT-P). or EMT-Intermediate (EMT-I) issued by the Texas Department of State Health Services
o Licensed Paramedic (LIC PAR) from Texas Department of State Health Services



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