Revenue Cycle System Support

Position: Revenue Cycle System Support

Job ID: 153273

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Revenue Cycle System Support — someone who works well in a fast-paced setting. In this position, you will support and monitor end-user processes relating to Prelude/ADT and Resolute Billing Systems and provide support for maintaining routine revenue cycle master files. You will work queues that support activities such as registration, scheduling, admissions, financial clearance, claims, and troubleshooting. Lastly, you will analyze any assigned problems within the Revenue Cycle.


Think you’ve got what it takes?

Responsibilities :

  • Update master files and other revenue cycle tables to ensure optimal system performance and accuracy, including but not limited to provider and employee master files
  • Assist users in identifying system or application needs by analyzing the use of existing systems to help identify problems to be resolved and define process improvements
  • Coordinate testing and validations in upgrades of systems
  • Receive and complete special assignments from management in an accurate and timely manner
  • Coordinate access for user’s payer website access portals and claim billing systems as appropriate to their role and approval by leadership
  • Identify and document data sources and recipients that need to be developed to support data collection and maintenance


  • High school diploma or GED required
  • Bachelor’s degree preferred
  • A minimum of 2 years’ experience in hospital information systems required
  • Experience with hospital information systems specific to business services and a thorough understanding of the hospital revenue cycle preferred

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