Systems Analyst Lead - Epic Ambulatory

Position: Systems Analyst Lead - Epic Ambulatory

Job ID: 153327

Location: US-TX-Houston


Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8-5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved


We are searching for a Systems Analyst Lead - Epic Ambulatory — someone who works well in a fast-paced setting. In this position, you will lead an Epic support team, coordinate activities with team members, escalate issues to managers, and ensure the proper documentation of processes and follow up on support incidents. This role will ensure the timely delivery of change requests and project activities for the team and requires technical expertise in the area that they are the lead for. We are looking for someone with strong Ambulatory experience - design, build, implementation, testing, support, and optimization. Certification in Epic Ambulatory is highly preferred. 


Think you’ve got what it takes?

Responsibilities :

  • Be the first point of escalation for team members regarding issues and questions regarding the functional area of the team
  • Review support incidents to ensure assignments to team members, and timely resolution to meet SLAs
  • Verify incident priority and ensure team members provide feedback to the customers
  • Work with manager to prioritize change orders and ensure that normal change orders and projects have adequate requirements documented
  • Document support processes and educate Epic Support staff, Service Desk, and customers
  • Ensure that workflows supported by the team are documented and available in the Quality Center (QC) application
  • Work with application vendors, business owners, and team members to review new application functionality, new technology, and process adjustments that will bring greater efficiency and will improve the use of the system


  • High school diploma or GED
  • A bachelor’s degree preferred
  • A minimum of 10 years’ experience in major system design and implementation
  • Management or project leadership experience preferred
  • A bachelor’s degree will substitute four (4) years of work experience and a master’s degree will substitute for two (2) years of work experience
  • Direct work experience at the Epic Systems Corporation © will be counted at a premium, with everyone (1) year of Epic Systems Corporation © experience counted as two (2) years of experience

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