Front Office Specialist - Austin, TX

Position: Front Office Specialist - Austin, TX

Job ID: 153415

Location: US-TX-Austin

Department: TCUC Austin - Westgate

Talent Area: Clerical

Full/Part Time: Per Diem

Regular/Temporary: Regular

Shift: Per-Diem (4 shifts/month): 4p-11p (M-F), 11:30a - 8p (Sat/Sun/Holidays)

About Texas Children's Hospital

Texas Children’s Urgent Care Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in  nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Urgent Care Front Office Specialist — someone who works well in a fast-paced setting. In this position, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, and coordinating the referral process. You will also be responsible for entering accurate billing information into the system and transmitting accurate claims will be a primary responsibility in this role.


Think you’ve got what it takes?

Responsibilities :

Job Duties & ResponsibilitiesHOU123

  • Greets patients and visitors upon arrival utilizing Service with a HEART philosophy
  • Assists the patient, when requested, in the completion of forms or other requested documents
  • Scans encounter sheet and all other relevant patient information into the patient encounter in EPIC with 100% accuracy and within timelines established by the practice
  • Verifies accurate patient demographic information with each visit and enters into medical record and billing system per practice protocol
  • Collects payments due in the form of cash, checks, and credit cards per policy and procedure
  • Provides operational support while maintaining the integrity of medical recording


Skills & Requirements

  • High School diploma or GED
  • 1 year of related experience
  • Bilngual preferred (fluent in English/Spanish)

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