Ambulatory Services Rep I

Position: Ambulatory Services Rep I

Job ID: 154295

Location: US-TX-Houston

Department: TCWS Physician-Espana

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

About Texas Children's Hospital

Texas Children’s Pavilion for Women is a comprehensive obstetrics/gynecology facility and one of a select few hospitals nationwide that provides women, mothers and babies with a full continuum of highquality, expert health care. Offering a full spectrum of maternal and fetal medicine services, including an array of fetal diagnostic procedures and highly specialized fetal surgeries, the Pavilion for Women is connected to Texas Children’s Hospital via a two-story circular sky bridge to enhance patient care by providing physicians, staff and patient families with rapid access to other pediatric subspecialists. Three private OB/GYN practices, The Family Fertility Center, The Menopause Center and The Women’s Place – Center for Reproductive Psychiatry are all housed here. Additionally, we also recently opened a community-based OB/GYN practice in Pearland. To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Ambulatory Services Representative I - someone who works well in a fast-paced hospital setting. In this position, you’ll provide excellent customer service as the first contact for patients, providers, and staff accessing ambulatory clinics. You will expedite the outpatient check-in and checkout processes by reviewing appointment statuses using the electronic appointment system to view information regarding appointment, insurance, and history. Additionally, you will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow.


Think you’ve got what it takes?

Responsibilities :

  • Promotes customer service in the clinic
  • Facilitates the appointment check-in procedure
  • Transacts, maintains, and reports the balance and activity of up-front collections and petty cash funds with 98% accuracy
  • Obtains signatures on required documents
  • Performs order entry and schedules ancillary testing for patients as ordered by the provider
  • Completes checkout for patients and families
  • Assists with operations for clinical floors


  • High school diploma or equivalent
  • Two (2) years medical or business office experience
  • A college degree preferred
  • Experience in a healthcare setting or customer service focused industry preferred
  • Knowledge of the managed care industry, appointment scheduling, related medical terminology, and customer service concepts
  • Ability to proficiently operate a personal computer and basic office equipment
  • Ability to demonstrate interpersonal skills
  • Ability to demonstrate good verbal communication skills
  • Ability to demonstrate good time management skills and provide excellent customer service skills
  • Ability to demonstrate quick decision-making and self-initiated work behaviors
  • Bilingual in Spanish/English preferred


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