Access Communication Spec

 
Position: Access Communication Spec

Job ID: 154422

Location: US-TX-Houston

Department: PROVIDER CONNECT

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.  

Summary:

We are searching for an Access Communication Specialist-- someone who works well in a fast-paced setting. In this position, you will handle requests from physicians, other healthcare providers and their staff regarding interaction with our hospital. This role will also educate and communicate to healthcare providers accurate information regarding how to interact digitally with the hospital, how to refer patients and how to obtain information regarding their patient's care. You will also ensure that customers' service needs are met in accordance with established guidelines, either directly by the Access Communication Specialist, or by directly connecting the customer with the appropriate resource.

 

Think you’ve got what it takes?



Responsibilities :

Job Duties & Responsibilities

  • Accurately document all calls and responses to correspondence using the appropriate computer systems, and documenting in accordance with departmental procedures and guidelines
  • Maintain and develop a strong level of knowledge regarding the tools available to external healthcare providers and their staff for interacting digitally with the hospital
  • Provide external providers and their staff updates and information regarding their patients’ care in accordance with all security requirements identified under HIPPA/PHI
  • Connect providers and their staff to the appropriate resource to meet their need for expedited appointments or connection to specialists to better expedite the care of patients
  • Obtains new or verifies existing external provider demographic data
  • Accurately enters new or updates existing demographic information in accordance with departmental policies


Qualifications:

Skills & Requirements

  • High school diploma or equivalent required
  • Two years contact center, customer service, and/or other experience in a healthcare setting required
  • An Associate’s or Bachelor’s degree may be substituted for the experience requirement


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