Lead Ambulatory Service Rep

Position: Lead Ambulatory Service Rep

Job ID: 154642

Location: US-TX-Houston

Department: Ambulatory Leadership

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Lead Ambulatory Service Rep -- someone who works well in a fast-paced setting. In this position, you will assist the care team by coordinating complex patient care activities, administering the patient scheduling system for the designated provider(s) and supporting patient flow and serving as an expert or MD liaison for clinic unlicensed functions and patients/families.


Think you’ve got what it takes?

Responsibilities :

  • Performs patient registration procedures per department process
  • May maintain an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP, and destroys missed referrals after one month
  • Provides insurance authorization and collection of cash and deposits for the hospital
  • Confirms patient appointments, verifying patient demographics and insurance information
  • References Hospital contractual agreements with insurance companies to obtain authorization for services
  • Performs charge entry and reconciliation
  • Provides appropriate customer service and communication to patients and families
  • Provides basic office support which may include ordering and maintaining office/clinic supplies
  • Ensures efficient patient flow and room management
  • Assists in guiding the work of the Ambulatory Services Representatives and Senior Ambulatory Services Representatives


  • High school diploma or GED required
  • 3 years’ experience in a healthcare setting required
  • Pediatric experience preferred
  • Supervisory experience preferred

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