Assistant Director of Patient Financial Services

Position: Assistant Director of Patient Financial Services

Job ID: 154974

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Assistant Director of Patient Financial Services — someone who works well in a fast-paced setting. In this position, you will direct patient financial services, to facilitate effective collection of accounts receivable, and establish an operating plan to ensure the hospital's accounts receivable are liquidated according to established standards, in compliance with federal and state laws governing patient access. This role will ensure strategic information is provided for financial/clinical planning, and processes are conducted in a customer service-oriented fashion.


Think you’ve got what it takes?

Responsibilities :

  • Ensure key processes have standards of performance that are measured, reported, and addressed
  • Resolve patient accounts and reimbursement issues/problems by consulting with physicians, other hospital departments, insurance companies, attorneys, and governmental agencies
  • Direct key processes by monitoring and reporting performance statistics and explaining variances and adjustments when made
  • Coordinate and/or direct process improvement opportunities and drive tangible and measurable improvements of key processes through the leadership, training, and mentoring of the team
  • Participate in hospital, departmental, and IDS network initiatives such as IS implementation and values improvement
  • Update and/or establish patient financial services policies and procedures to ensure that the hospital is compliant with governmental regulations, accrediting bodies and other statutes
  • Review accounts recommended for write-offs, identify performance issues and take action to ensure that uncompensated care is minimized
  • Meet regularly with direct reports and staff to keep them informed and up-to-date with matters that impact their areas of responsibility


  • A bachelor’s degree in business, healthcare administration, or clinical field of study required
  • A minimum of 3 years’ supervisory experience
  • A minimum of 5 years’ experience in a healthcare related industry

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