Appointment Scheduler

Position: Appointment Scheduler

Location: US-TX-Houston

Talent Area: Clerical

Shift: Multiple Shifts

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at  


We are searching for an Appointment Scheduler -- someone who works well in a fast-paced setting. In this position, you will schedule appointments, provide and obtain pertinent information, maintain patient demographic and insurance information, and process messages for physicians and staff.


Think you’ve got what it takes?

Responsibilities :

  • Schedule appointments per practice protocol
  • Demonstrates ability to use judgment when scheduling providers’ templates
  • Answers telephone within three (3) rings and directs calls per practice protocol
  • Verifies accurate patient demographic information with each visit and enters into electronic health record per practice protocol with 100% accuracy
  • Monitors returned mail and flags electronic health record per practice protocol
  • Demonstrates Creating SMILES and AIDET philosophies to patients, families, and co-workers
  • Takes complete and error free documentation in telephone encounter and routes to appropriate area per practice protocol
  • Keeps customers informed by explaining all tasks, processes, and procedures


Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

  • High school diploma or GED required
  • Knowledge of related OSHA guidelines and requirements
  • Ability to provide excellent customer service, to act in a professional manner, to type, to scan, to use a multi-line telephone, computer, fax, and copier

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