Supervisor Payment Operations

Position: Supervisor Payment Operations

Job ID: 155275

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Payment Operations Supervisor -- someone who works well in a fast-paced setting. In this position, you will provide day-to-day direction and oversight to the payment operations team and serve as a resource for the department on highly complex issues and problem resolution. This role functions as a subject matter expert for staff.


Think you’ve got what it takes?

Responsibilities :

  • Manages the deployment of people and resources to ensure the teams are manned at all appropriate times and daily workload is effectively managed
  • Manages team members’ performance to ensure delivery on defined key performance indicators (KPIs) in line with organizational policies and procedure
  • Implements quality control procedures in conjunction with the Quality Team to ensure process adherence and delivery of quality service
  • Initiates timely contact with guarantors/third party payors to manage credit balance accounts
  • Ensures payments received by third party payors are correct and the proper contractual discounts/allowances have been applied according to the contract matrix or government reimbursement rates prior to approval of refund
  • Ensures timely and effective two-way communication of strategic and operational messages to teams
  • Monitors timekeeping system to ensure adherence to punctuality and attendance expectations in accordance with Hospital and departmental policies and procedures as measured by timekeeping reports and other performance and productivity metrics


  • High school diploma or GED required
  • 2 years’ experience in a healthcare business office setting with hospital or billing knowledge required
  • Supervior or Team Lead experience preferred
  • An associate’s or bachelor’s degree may substitute for the experience

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