Ambulatory Services Rep I

Position: Ambulatory Services Rep I

Job ID: 155380

Location: US-TX-Houston

Department: Ambulatory Nutrition Support

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Ambulatory Services Rep -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow.


Think you’ve got what it takes?

Responsibilities :

  • Welcomes the patient and family and responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems
  • Obtains and verifies patient’s demographic data (patient’s name, guarantor, insurance, address, telephone, etc.) for each encounter
  • Documents receipts of funds from patient and gives copy to patient at time of transaction. Files receipt of funds in department files
  • Obtains signatures on face sheet to document patient/guarantor understanding of release of information for billing purposes, general consent to treat, statement of financial responsibility and acknowledgment of testing in the event of healthcare worker exposure
  • Contacts the ancillary department to confirm the date and time of the scheduled activity. Communicates the date, time, location and required preparatory information to the patient/parent
  • Orders and maintains appropriate supplies and equipment for the designated area, e.g., could include office supplies, floor stock, forms, etc.
  • Transports medications as requested, excluding controlled substances, following established medication security guidelines


  • High school diploma or equivalent required
  • Bachelor’s degree preferred
  • Experience in a healthcare setting, customer service focused industry, administrative/business or teaching/training role preferred
  • Bilingual in Spanish/English preferred

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