Lead Business Systems Analyst - Health Plan

Position: Lead Business Systems Analyst - Health Plan

Job ID: 156077

Location: US-TX-Bellaire


Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.  


We are searching for a Lead Systems Analyst– In this position, you’ll be the operational lead of a support team, coordinate activities with team members, escalate issues to manager, ensure proper documentation of processes, follow up on support incidents, and ensure the timely delivery of change requests and project activities for team. This role requires technical expertise in the area that they are the lead for.


We are looking for a high level Analyst with experience in technical and functional responsibilities. This Lead Systems Analyst will also be responsible for gathering business requirements and supporting various stakeholders within our Health Plan.


Think you’ve got what it takes?


Responsibilities :

  • First point of escalation for team members regarding issues and questions regarding the functional area of the team
  • Delivers feedback to team members on technical and application support areas
  • Reviews support incidents, ensures assignment to team members, and timely resolution to meet SLAs
  • Verify incident priority and ensure team members provide feedback to customers
  • Work with manager to prioritize change orders and ensure that normal change orders and projects have adequate requirements documented
  • Manage non-PMO projects, develop scope, create project plans, communicate status, and follow other standard project management methodologies
  • Document support processes and educate Support staff, Service Desk, and customers
  • Ensures that workflows supported by the team are documented and available in the Quality Center (QC) application


  • High school diploma or GED required
  • Bachelor’s degree will substitute for 4 years of work experience
  • A Master’s degree will substitute for two years of work experience
  • 10 years major system design and implementation experience required
  • Up to 3 years of clinical patient care and/or clinical research experience may substitute for up to 3 years of information systems experience on a month-to-month basis

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