Ambulatory Services Rep II

Position: Ambulatory Services Rep II

Job ID: 156484

Location: US-TX-Houston

Department: PM&R Physician Services

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Ambulatory Service Rep -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. You may orient the patient to the virtual visit process to ensure patient success, if applicable. You will also expedite the outpatient check-in and check-out processes by reviewing appointment status using the electronic appointment system to view information regarding appointment, insurance, and history. This role collects pre-visit payments and communicates with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. This role also secures the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.


Think you’ve got what it takes?

Responsibilities :

  • Performs patient registration procedures per department process
  • Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive
  • Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP, and destroys missed referrals after one month
  • Maximizes collection by reviewing patient notes for amounts quoted during pre-admission process and collects for non-pre-admitted services as appropriate
  • Schedules ancillary appointments, diagnostic tests and follow up appointments per provider orders/requisitions
  • Enters, batches and reconciles BCM charges daily
  • Participates in performance improvement activities by developing annual clinic goals, coordinating PI projects, and taking part in the action planning process
  • In outdoor settings, may manage traffic flow inside the garage and on the road



  • High school diploma or GED required
  • 2 years’ experience in customer service required
  • Healthcare and/or Pediatric experience preferred
  • Epic experience preferred

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