Front Office Specialist I

Position: Front Office Specialist I

Job ID: 156525

Location: US-TX-The Woodlands


Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8:30a - 5:30p

About Texas Children's Hospital

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network, with more than 300 physicians dedicated to the health care needs of infants to teenagers in over 60 locations across Texas. As part of our goal to build a community of healthy children, Texas Children's Pediatrics (TCP) provides trusted, high-quality pediatric medical services close to home. TCP offers routine childhood immunizations, well visits, sick care, and other visits to support growing children and families. To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Front Office Specialist -- someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.


Think you’ve got what it takes?

Responsibilities :

  • Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
  • Enters hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
  • Balances payments received daily
  • Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
  • Schedules appointments per practice protocol
  • Verifies accurate patient demographic information with each visit and enters into electronic health record and electronic billing system per practice protocol with 100% accuracy
  • Maintains integrity of electronic health record
  • Provides operational support


  • High school diploma, GED or equivalent required
  • 1-year related experience required
  • Knowledge of related OSHA guidelines and requirements
  • Knowledge of general office tasks, confidentiality, filing, medical terminology, and managed care referral processes

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