Employee Development Specialist - Revenue Cycle Training & Development - Business Services

Position: Employee Development Specialist - Revenue Cycle Training & Development - Business Services

Job ID: 156731

Location: US-TX-Bellaire


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Employee Development Specialist in Business Services— someone who works well in a fast-paced setting. This position will participate in the design, development, and presentation of training programs and education projects aimed at enhancing the competency and performance of staff. Duties of this role may include assistance to other staff in scheduling, room management, registration, charge capture and other similar processes. You will also oversee the ongoing maintenance of training documentation, including updates and revisions to documentation as work processes evolve.


Think you’ve got what it takes?

Responsibilities :

Job Duties & Responsibilities 

  • Participates in the development and maintenance of an Education Program that outlines the strategy, roles, processes and tools to support ongoing education
  • Participates in the development of Education Program strategy, processes, and tools, including but not limited to, classroom, computer-based training (CBT), multimedia and/or other forms of training delivery
  • Delivers structured and customized training and development programs for employees
  • Training competencies of supported applications such as document imaging (Hyland Onbase), claim processing, automated call distribution (ACD Avaya), call recording software (NiceLog), online benefit verification (Emdeon/PWL), MedAssets and other applicable applications
  • Provides new employee orientation and delivers structured training customized to the employee’s specific job function. Ensures competency testing is completed and an action plan is in place for noted deficiencies
  • Responsible for conducting training programs for all newly hired employees to ensure competency requirements are met for all job functions
  • Actively participates on various organizational and departmental committees and teams
  • Recognizes opportunities to improve individual and team performance and collaborates with managers, Leadership Team, and others as appropriate to continually improve performance


Skills & Requirements


  • H.S. Diploma or GED required
  • 3 years of experience in related healthcare work or teaching experience

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