Coordinator, Employee Development - Customer Care Contact Center

Position: Coordinator, Employee Development - Customer Care Contact Center

Job ID: 156734

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am - 5pm Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.    


We are searching for an Employee Development Coordinator -- someone who works well in a fast-paced setting. In this position, you will identify and coordinate all training needs of the department ensuring that those needs are met and appropriately documented.


Think you’ve got what it takes?

Responsibilities :

 Job Duties & Responsibilities

  • Assesses the training needs for the department’s staff based on the needs of the hospital, the equipment, and current technology ensuring that those needs are met through specific competency training for all positions
  • Develops and coordinates training as a planned event with training criteria and schedules that coincide with work schedules to reduce impact on workload
  • Maintains all training documentation and records keeping all information up to date and organized for easy accessibility and to comply with the needs of Joint Commission
  • Coordinates the training by contracted vendors ensuring that the training is delivered and supports specific job competencies
  • Inventories and maintains a resource library with information and documentation needed to educate and train the department
  • Ensures new employees are oriented to departmental policies and procedures, roles and responsibilities, and performance expectations
  • Ensures effective communication and workflow for responsibilities in assigned zone as demonstrated by maintaining good rapport and cooperative working relationship with internal and external customers


Skills & Requirements

  • High school diploma or GED required
  • 2 years related experience required

Apply Now
Current Texas Children’s employees – Please click here to login.
Create Profile or Log In Search Careers