Front Office Specialist I- TCP POST OAK

 
Position: Front Office Specialist I- TCP POST OAK

Job ID: 157439

Location: US-TX-Houston

Department: TCP POST OAK

Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network, with more than 300 physicians dedicated to the health care needs of infants to teenagers in over 60 locations across Texas. As part of our goal to build a community of healthy children, Texas Children's Pediatrics (TCP) provides trusted, high-quality pediatric medical services close to home. TCP offers routine childhood immunizations, well visits, sick care, and other visits to support growing children and families. To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Front Office Specialist – someone who works well in a fast-paced setting. In this position, you’ll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.

 

Think you’ve got what it takes?



Responsibilities :

  • Demonstrates Creating SMILES philosophies to patients, families and co-workers
  • Greets patients and visitors upon arrival utilizing Service with HEART philosophies
  • Assists patients with check in/check out.
  • Answers telephone within six rings and directs calls per practice protocol.
  • Takes complete and error free messages.
  • Scans encounter sheet and all other relevant patient information into patient encounter into EPIC with 100% accuracy and within timelines established by practice.
  • Balances payments received daily and completes spreadsheet for Central Business office
  • Verifies accurate patient demographics information with each visit and enters into medical record and billing system per practice protocol with 100% accuracy
  • Verifies and collects correct co-payment with 100% accuracy
  • Collects payments due in the form of cash, checks and credit cards per policy and procedure.
  • Collects and disseminates mail and deliveries per practice protocol.
  • Notifies Practice Manager, or designee, of needed supplies weekly
  • Maintains integrity of medical record


Qualifications:

  • High School Diploma or GED
  • Minimum of one year related experience
  • Ability to provide excellent customer service
  • Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding and managed care referral processes
  • Knowledge of related OSHA and JCAHO guidelines and requirements


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