EAP Specialist (Employee Assistance Program)

Position: EAP Specialist (Employee Assistance Program)

Job ID: 157539

Location: US-TX-Houston

Department: HR Employee Assistance Program

Talent Area: Human Resources

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.


We are searching for an EAP Specialist — someone who works well in a fast-paced setting. This position will provide direct employee assistance program services to EAP clients and sponsoring organizations. These services include consultation and training, development of program awareness activities, employee/family assessment and referral, the establishment of community linkages, case monitoring, and follow-up.


Think you’ve got what it takes?

Responsibilities :

  • Assess, diagnosis, treat, refer and provide follow-up services to employees and their families
  • Provide crisis intervention and staff all critical cases with EAP Managers
  • Conduct training on and identify when to call EAP for crisis intervention services
  • Respond to requests for critical incident/crisis intervention services within 30 minutes of page and follow protocol for identifying appropriateness, assessing need, and gathering information
  • Maintain all case/activity documentation in confidential files and software
  • Develop links and maintain a working knowledge and relationship with community resources for referral and collateral assistance
  • Support and facilitate the attainment of institutional goals and strategic plan
  • Establish and maintain an effective working relationship with service providers and community referral sources that provide affordable high-quality services to EAP clients in the spirit of cooperative assistance and continuity of care


  • A master’s degree in social service field
  • LCSW, LPC, LMFT, LPCA or LMSW required
  • A minimum of 2 years’ direct clinical experience
  • An EAP internship/field placement may be substituted for experience

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