Patient Access Specialist - The Centers for Women & Children - Southwest Location

Position: Patient Access Specialist - The Centers for Women & Children - Southwest Location

Job ID: 157725

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 9am - 7pm 4 days per week with one Saturday every 3 weeks

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.  


We are searching for a Patient Access Specialist – someone who works well in a fast-paced setting. In this position, you will assist within a comprehensive guest services program that helps meet the unique needs of members and families, to include appointment assistance, directions, transportation, and problem resolution.

Think you’ve got what it takes?

Responsibilities :

Job Duties & ResponsibilitiesHOU123


  • Provides way finding, general assistance and customer service to all Center patients/families, including TCHP members and families
  • Scheduling Appointments, and partnering with Patient and Family to Achieve Compliance
  • Answers telephone calls, assesses needs and determines appropriate actions for account resolution
  • Change fund administration, and patient receipting and reconciliation
  • Updates, maintains and documents patient account information accurately in the appropriate accounting/billing systems used by TCHP and The Center
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes


Skills & Requirements 

  • S. Diploma or GED Required
  • College Degree Preferred
  • 2 years customer service or business experience, preferably in healthcare environment
  • Knowledge of general business office procedures, preferably a staff model HMO setting
  • Understanding and experience with Medicaid and CHIP

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