Business Analyst Patient Satisfaction - Feigin Tower

Position: Business Analyst Patient Satisfaction - Feigin Tower

Job ID: 157797

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Days

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Business Analyst -- someone who works well in a fast-paced setting. In this position, you will perform process, procedure, and forms analysis and design within the department in order to enable a better integration of functional and technical processes and to provide quality improvements and measurements within business processes.

Think you’ve got what it takes?

Responsibilities :

  • Conduct business process sessions, modeling sessions, and interviews
  • Perform analysis of process and technical information
  • Maintain knowledge of regulatory changes impacting healthcare, i.e., CMS, TDH, etc.
  • Perform end-user training of processes and conducts audits of process use
  • Conduct on-going enhancement of processes, procedures and audits
  • Participate in work groups/ focus groups
  • Obtain and maintain knowledge of regulatory information with TCH team members
  • Ensure that end-users of the processes are properly trained in the use of existing processes on an on-going basis so that processes and procedures are not forgotten
  • Survey end-users on a regular basis to address users questions, concerns or suggestions about existing processes or improvements
  • Establish a network to improve processes and network outside department
  • Knowledge of hospital business processes, a working knowledge of information systems (PeopleSoft, Excel, Word), process modeling and knowledge of the healthcare industry


  • Bachelor’s degree required
  • 3 years’ experience with business operations, systems development, or business-related analytic and communications field required

Apply Now
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