Guest Services Representative

Position: Guest Services Representative

Job ID: 157806

Location: US-TX-Houston

Department: Guest Services

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 10am - 10:30p - Tuesday, Wednesday, Saturday, occasional 7p-7a

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Guest Services Representative - someone who works well in a fast-paced hospital setting. In this position, you’ll provide assistance within a comprehensive guest services program that helps meet the unique needs of patients and families at our organization, to include directions, transportation and lodging assistance, problem resolution, as well as patient and family programming.


Think you’ve got what it takes?

Responsibilities :

  • Provides wayfinding and general assistance to patients and families
  • Informs families of services available within hospital (Social Services, Family Relations, Child Life) and contacts appropriate departments to assist families
  • Provides transportation and lodging assistance to families
  • Work with patients, families and staff to ensure customer satisfaction
  • Actively seeks out families to provide a high level of personal attention, as evidenced by family report and supervisor observation
  • Identify issues related to lobby experience and provide feedback to leadership
  • Provides direction assistance to families traveling to our organization
  • Answers direction line in a timely manner
  • Provides accurate instruction in how to travel to hospital, using appropriate resources
  • Handles patient satisfaction issues and concerns
  • Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner
  • Documents daily work to ensure accurate data reporting
  • Documents service recovery activities, including service issue
  • Other duties to support Volunteer Services
  • Interviews volunteers according to established procedures as set forth by Hospital and departmental guidelines in order to place appropriately


  •  High School diploma 
  • One (1) year of experience in a healthcare/customer service setting 
  • Spanish speaking is strongly preferred

Apply Now
Current Texas Children’s employees – Please click here to login.
Create Profile or Log In Search Careers