Patient Access Specialist

Position: Patient Access Specialist

Job ID: 159210

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p remote and in-person

About Texas Children's Hospital

Texas Children’s Hospital West CampusTexas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.To join our community of 14,000+dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Patient Access Specialist – someone who works well in a fast-paced setting. In this position, you will assist within a comprehensive guest services program that helps meet the unique needs of members and families, to include appointment assistance, directions, transportation, and problem resolution.

Think you’ve got what it takes?

Responsibilities :

Job Duties & ResponsibilitiesHOU123


  • Provides way finding, general assistance and customer service to all Center patients/families, including TCHP members and families
  • Scheduling Appointments, and partnering with Patient and Family to Achieve Compliance
  • Answers telephone calls, assesses needs and determines appropriate actions for account resolution
  • Change fund administration, and patient receipting and reconciliation
  • Updates, maintains and documents patient account information accurately in the appropriate accounting/billing systems used by TCHP and The Center
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes



Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

Skills & Requirements 

  • High School Diploma or GED Required
  • College Degree Preferred
  • 2 years customer service or business experience, preferably in healthcare environment
  • Knowledge of general business office procedures, preferably a staff model HMO setting
  • Prior Authorization experience required
  • Understanding and experience with Medicaid and CHIP

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