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Administrative Support
Ambulatory Services Rep II-PT WOO
The Woodlands, TX, US
We are searching for an Ambulatory Service Rep -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. You may orient the patient to the virtual visit process to ensure patient success, if applicable. You will also expedite the outpatient check-in and check-out processes by reviewing appointment status using the electronic appointment system to view information regarding appointment, insurance, and history. This role collects pre-visit payments and communicates with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. This role also secures the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Think you’ve got what it takes?
Minimum Qualifications:
• High school diploma or GED required
• 2 years’ experience in customer service required
• Healthcare and/or Pediatric experience preferred
Responsibilities:
• Performs patient registration procedures per department process
• Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP, and destroys missed referrals after one month
• Maximizes collection by reviewing patient notes for amounts quoted during pre-admission process and collects for non-pre-admitted services as appropriate
• Schedules ancillary appointments, diagnostic tests and follow up appointments per provider orders/requisitions
• Participates in performance improvement activities by developing annual clinic goals, coordinating PI projects, and taking part in the action planning process
About Texas Children’s
Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).
To join our community of 14,000+ dedicated team members, visit
texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at
infinitepassion.org.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
