Medical Assistant II (MA), Outpatient MA - Multi-Site

Job Duties & Responsibilities

• Demonstrates positive and effective interpersonal skills, communication, and customer service skills.  
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
• Facilitates the appointment check-in procedure.
• Collaborates with clinic staff to ensure efficient patient flow.
• Provides high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family.
• May collect specimens and performs Point of Care Testing (not relevant for Virtual setting roles)
• Completes check out for patients and families.
• Facilitates patient flow as the scheduling master for the clinic.

Skills & Requirements

• Required H.S. Diploma or GED
• Preferred College degree
• Required Licenses/Certifications
• CCMA - Cert-Cert Clinical MA - CCMA by the National Healthcareer Association Or
• CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants Or
• CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association  
• (AMCA) Or
• EMT - Emergency Medical Techn by the Texas Department of State Health Services Or
• EMT-A - Advanced EMT by the Texas Department of State Health Services Or
• EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services Or
• EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services Or
• EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services Or
• LIC PAR - Lic-Paramedic by the Texas Department of State Health Services Or
• NCMA - National Cert Med Assistant by the National Center for Competency Testing Or
• NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals Or
• RMA-AAH : American Allied Health by the American Allied Health Or
• RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel Or
• RMA-AMT : American Medical Technologist by the American Medical Technologist Or
• RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants
• Required 2 years related experience
• Preferred experience in a healthcare setting or customer service focused industry and outpatient clinic operations experience

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.