Unit Clerical Assistant (UCA) - Emergency Center

We are searching for a Unit Clerical Assistant (Austin Emergency Center) —someone who works well in a fast-paced hospital setting. In this position you’ll perform receptionist and clerical responsibilities for assigned unit. We need someone who can represent the Hospital, utilizing effective customer service skills, ensure that hospital visitation guidelines are followed, and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information. 

Think you’ve got what it takes?

Responsibilities:

• Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members
• Positively interacts with other members of the health care team, in order to meet the needs of the patient and family
• Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need
• Greets all visitors courteously with respect to social, cultural, and ethnic needs
• Demonstrates cost effective materials management by maintaining and ordering supplies, appropriate par levels, and proper equipment and functioning as measured by supervisory observation, verbal/written feedback
• Ensures Chart Lite contain all necessary forms that are clearly labeled, as measured by supervisory observation, verbal/written feedback
• Ensures daily charges are entered, audited, and reconciled to include follow-up on discrepancies as measured by supervisory observation and accuracy of reconciliation reports
• Incorporates the use of available software programs to meet unit needs as measured by supervisory observation
• Greets all persons entering and exiting the unit and provides identification stickers to visitors
• Remains current in unit/hospital information by attending unit meetings and reading meeting minutes 90% of the time, as measured by review of unit records

Minimum Qualifications:

• High school diploma or equivalent
• One (1) year experience as secretarial/administrative coordinator in hospital/doctor’s office
• Knowledge of basic secretarial functions and excellent customer service skills

Preferred Qualifications

• Bilingual (English/Spanish)
• Ability to operate office equipment, telephone system, personal computer, facsimile and photocopy machine
• time management and interpersonal skills

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.