Clinical Ambulatory Services Representative II

We’re hunting for a Clinical Ambulatory Services Representative II at our Austin OB/GYN Clinic, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will be responsible for both clinical and non-clinical duties. The role will provide patient care and excellent customer service in the Texas Children's healthcare setting. To help coordinate flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Demonstrates positive and effective interpersonal skills, communication, and customer service skills.
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
• Facilitates the appointment check-in procedure
• Coordination of Schedules.
• Provides high quality, cost-effective patient care for clinicians and the patient/family.
• May collect specimens and perform Point of Care Testing.
• Facilitates patient flow as the scheduling master for the clinic.

Skills & Requirements

• H.S. Diploma or equivalent preferred College degree in related field
• Required Certifications and Licenses
  • CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants  
  • CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)  
  • EMT - Emergency Medical Techn by the Texas Department of State Health Services  
  • EMT-A - Advanced EMT by the Texas Department of State Health Services
  • EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services
  • EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services
  • EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services  
  • LIC PAR - Lic-Paramedic Texas Department of State Health Services  
  • NCMA - National Cert Med Assistant National Center for Competency Testing  
  • NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals
  • RMA-AAH: American Allied Health American Allied Health  
  • RMA-AAMP: American Association of Medical Personnel American Association of Medical Personnel  
  • RMA-AMT: American Medical Technologist American Medical Technologist
  • RMA-ARMA: American Registry of Medical Assistants American Registry of Medical Assistants
• Required 2 years' Experience in a clinical/direct patient care setting
• Preferred 2 years' Experience in a healthcare setting and customer service-focused industry and Outpatient clinic operations experience 

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.