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Administrative Support
Patient Access Coordinator
The Woodlands, TX, US
We are searching for a Patient Access Coordinator – someone who works well in a fast-paced hospital setting. In this position, you will perform scheduling & registration duties and supervise specific duties associated with the daily operations. You will be responsible for ensuring accurate and timely scheduling of patient appointments and accurate verification of demographic information and verification of benefits.
Think you’ve got what it takes?
Qualifications:
A high school diploma or GED is required, BS preferred.
A minimum of 2 years of experience performing all aspects of the scheduling and registration process is required (in lieu of actual work experience, an Associate’s or Bachelor’s degree may be substituted)
Call Center experience preferred.
Responsibilities:
Reviews telephone call queue to ensure call volume and staff ratio are adequate to meet department service standards
Assist with incoming calls and scheduling as needed and in accordance with department service standards
Informs management of potential opportunities and/or issues
Provides customer service support for staff, patients/families, and clinics
Financially secures a patient account to maximize Physician and Hospital reimbursement in a customer service oriented fashion
Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional and timely manner
Provides customer service to internal and external customers
Serves as a resource to staff members and as an escalation point person for QA issues
Monitors pre-admit schedules and work lists to ensure timely completion of insurance verification and all pre-admit work, including authorization when required
Meets with Manager at least weekly to discuss issues/initiatives/staff performance and review department productivity
Correctly follows Cue Card protocol when patient or responsible party requests an earlier appointment and/or offers to place the patient on the clinic wait list
About Texas Children’s
Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
