LyTorre is The Difference – in step with patients and families to build connections and trust.LyTorre is The Difference
Learn More
Information Services
Manager Enterprise Systems - Asset Management
Houston, TX, US
We’re hunting for a Manager of Enterprise Systems, someone who’s ready to be part of a growing team with amazing opportunities. In this position you will be responsible as the Service Owner for specified services identified in the Business and Technical Service Catalog. In the role of Service Owner, the position is expected to maintain performance within agreed upon service levels, manage and develop service, continuously improve the quality of service, and work with Leadership to implement and retire
services. To provide support for Microsoft production systems by planning, managing, and maintaining an effective information systems network of users and managing the production activities of the system including education, training and utilization.
Think you’ve got what it takes?
Job Duties & Responsibilities
• Manages and Develops Service
• Allocates appropriate personnel and resources to ensure delivery of consistent, high-quality service.
• Oversees the daily operations of the service, ensuring compliance with policies and procedures and service agreements.
• Manages services throughout the service lifecycle, including creation and deployment of new services, enhancements and retirement of existing services throughout the organization.
• Establishes and implements short and long-range goals, objectives, policies and operating procedures for the service that link to IS priorities; set appropriate stretch goals and stay focused to persistently drive to meet or exceed those goals.
• Gathers and analyzes data, reports and customer satisfaction levels to monitor service and performance and ensure achievement of SLA metrics/goals; recommend service, delivery and process improvements and enhancements.
• Promotes process efficiency by working with the team to reduce unnecessary steps and delays or develop more effective processes.
• Represents the service in the Change Control process by determining potential impacts to the services as well as mitigation actions required to minimize impacts.
• Establishes and maintains service entry in the Service Catalog and ensures ongoing accuracy of entry.
• Coordinates and manages services across functional areas by collaborating with other service owners in the resolution of operational issues and requests to ensure consistent, high-quality service to customers.
• Collaborates with Process Owners and ensures high quality and frequent communications throughout the Service Management Lifecycle.
• Promotes effective communication with the Integrated Service Desk for First Call Resolution.
• Educates staff on processes and procedures.
• Ensures staff has the correct skills to deliver their service.
• Establishes and monitors vendor accountabilities.
• Ensures Customer Service
• Oversees Incident Resolution
• Manages System Operations
• Ensures Coordination with Established Policies, Procedures and Standards
• Performs Other Duties as Assigned
Skills & Requirements
• Required H.S. Diploma or GED
• Preferred X ITIL 3 - ITIL Version 3 Foundation Exam
• Required 9 years' experience in information systems selection, implementation or support
• Preferred Management experience
• A bachelor's degree will substitute for 4 years of experience.
About Texas Children’s
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
