LyTorre is The Difference – in step with patients and families to build connections and trust.LyTorre is The Difference
Learn More
Administrative Support
Patient Services Specialist
Houston, TX, US
We are searching for a Patient Services Specialist -- someone who works well in a fast-paced setting. In this position, you will manage and respond to all customer inquiries regarding patient accounts and ensure appropriate issue resolution. To manage the Hospital's self-pay accounts receivables to ensure continuity of cash flow and the collection of every collectible dollar with efficient account resolution.
Think you’ve got what it takes
Job Duties & Responsibilities
• Answers telephone calls, assess needs and determines appropriate actions for account resolution
• Accepts payment arrangements through telephone calls and in-person with guarantors or patients
• Processes credit card payments promptly and accurately
• Updates, maintains, and documents patient account information accurately in the appropriate hospital’s accounting/billing systems
• Actively participates in special assignments, programs, or improvement initiatives with successful outcomes
• Initiates contact with guarantors or third-party payors when necessary to collect on outstanding guarantor receivables
• Analyzes and determines accounts to transfer to External Agency for additional collections follow up
Skills & Requirements
• High School Diploma or equivalent
• 2 years customer service, business experience, preferably in a healthcare environment
About Texas Children’s
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
