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Information Services
Manager IS Organizational Change Management
Houston, TX, US
We are searching for an IS Organizational Change Manager, someone who works well in a fast-paced setting. In this position, you will play a key role in ensuring that IS projects and initiatives meet objectives on time and on budget by increasing employee adoption and usage. You will also focus on the people side of change which involves (but not limited to) preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology.
Think you’ve got what it takes?
Job Duties & Responsibilities
• Develop and manage the IS Relationship Management and IS Training Teams. Primary function of those teams include:
o Developing and maintaining IS Rounding approach and participates in integrated IS Rounding
o Partnership with IS Leadership in maintaining an understanding of the Service Catalog offerings of the department
o Assist leaders with addressing IS Service/Technology concerns by developing, tracking and executing on action plans to improve IS Service Delivery to the organization
o Development and maintenance of training content for IS technologies delivered to the organization (inclusive of EMR training)
o Delivering training on IS technologies (inclusive of EMR training) to the organization via different delivery methods for the organization
• Create actionable deliverables for the five change management levers:
o Communications plan
o Sponsor roadmap
o Coaching plan
o Training plan
o Resistance management plan
• Establish and execute a means to provide ongoing and informative updates to staff and IS Leadership regarding industry standards and best practices
• Support communication and training efforts
• Evaluate and ensure user readiness pre and post training
• Manage cross-functional (both inside and outside of Information Services) relationships to ensure adoption of solutions
• Focus on continuous improvement opportunities within the IS department and organization as it relates to IS services and technologies and partner with IS Leadership partners on implementation of those improvement opportunities
Skills & Requirements
• Required H.S. Diploma or GED
• Required 6 years of experience in Information Technology (Customer Service, Application Development, Project Management Office)
• Preferred bachelor's degree in computer science, business administration, healthcare administration, nursing or other related field
• A bachelor's degree may substitute for four (4) years of work experience
• Up to three (3) years of clinical patient care and/or clinical research or HR/financial/operational experience may substitute for up to three (3) years of information systems experience on a month-to-month basis
About Texas Children’s
Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
