Medical Assistant II

We’re searching for a Medical Assistant II— someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service, assist in the coordination of flow and provider schedules to effectively manage patient care.

Think you’ve got what it takes?

Job Duties & Responsibilities

Demonstrate positive and effective interpersonal skills, communication, and customer service skills

Welcome and interact with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner

Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems

Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes

Proactively approach dissatisfied customers and implements customer service recovery measures

Facilitate the appointment check-in procedure

Collaborate with clinic staff to ensure efficient patient flow

Provide high quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family

Complete check out for patients and families

Facilitate patient flow as the scheduling master for the clinic

 

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

High School Diploma or GED. College Degree in Relevant Field Preferred  

Required 2 years related experience

Preferred experience in a healthcare setting or customer service focused industry and preferred outpatient clinic operations experience

Required Licenses/Certifications (Only one required from the list below)

CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association  

CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants  

CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA)  

EMT - Emergency Medical Techn by the Texas Department of State Health Services  

EMT-A - Advanced EMT by the Texas Department of State Health Services  

EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services  

EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services  

EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services  

LIC PAR - Lic-Paramedic by the Texas Department of State Health Services  

NCMA - National Cert Med Assistant by the National Center for Competency Testing  

NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals  

RMA-AAH : American Allied Health by the American Allied Health  

RMA-AAMP : American Association of Medical Personnel by the American Association of Medical Personnel

RMA-AMT : American Medical Technologist by the American Medical Technologist

RMA-ARMA : American Registry of Medical Assistants by the American Registry of Medical Assistants 

About Texas Children’s

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.