Financial Counselor

We are searching for a Financial Counselor -- someone who works well in a fast-paced setting. In this position, you will be responsible for completing insurance verification on all new admissions assigned by the Manager or Director, and for ensuring that all assigned inpatient/outpatient visits contain complete and accurate demographic and financial information. In addition, the Financial Counselor also works with international payers, financial institutions, and foreign hospitals to secure financial coverage for international patients. Finally, the Financial Counselor may be utilized as overflow coverage or during downtime situations for the Patient Access Representative (also known as Admission Counselor or Patient Administrative Liaison (PAL) and is accountable for responsibilities outlined in the respective job descriptions.

Think you’ve got what it takes

Job Duties & Responsibilities
•    Performs insurance verification, determines primary, secondary, and tertiary payers, and follows up on inpatient and outpatient accounts throughout the entire course of treatment
•    Meets with the family regarding their financial status to determine potential assistance third-party coverage in a timely and sensitive manner
•    Makes every effort to minimize the loss of reimbursement for both inpatient and outpatient visits by securing coverage prior to discharge (unscheduled admissions) or during the patient’s visit
•    Maximizes the efficiency and accuracy of the collection process on scheduled patients
•    Participates in the department’s process improvement program. Monitors and evaluates the specific responsibilities of a Financial Counselor to identify key services and processes that could improve outcomes, reducing the number of defects and increasing customer satisfaction.  Actively participates or initiates improvement opportunities for the leadership team on ways to provide better customer service to patients and providers
•    Provides required documentation in the patient’s chart, including signed forms such as general consent, information release, advanced care directives, and other documents required by JCAHO and other regulatory bodies, and obtains required signatures

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements
•    Required High School Diploma or GED with a preferred bachelor's degree with an emphasis in Business
•    2 years of related experience
 

About Texas Children’s

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.