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Clinical Support
Coordinator Clinical Support - Outpatient Otolaryngology Clinic
Houston, TX, US
We are searching for a part-time Coordinator of Clinical Support with Texas Children's Otolaryngology Clinic at The West Campus -- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service. To assist in coordinating flow and provider schedules to manage patient care effectively.
Think you’ve got what it takes?
Qualifications
- Required H.S. Diploma or equivalent with some college coursework preferred
- Required 2 years experience in a indirect patient care role
Responsibilities
- Demonstrates positive and effective interpersonal skills, communication, and customer service skills. Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
- Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally
sensitive manner. - Coordinates daily appointments.
- Collaborates with clinic staff to ensure efficient patient flow
- Participates in Care Coordination
- Prioritizes incoming phone calls regarding patient care and need for urgent appointment. Schedules and confirms same day and work-in appointments and informs the clinic of appointments. Updates all patient information accurately while the appointment is being made and reminds patient/family of insurance responsibilities.
- Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedure.
- Notifies provider of the arrival of the first clinic session patient once patient is roomed.
- Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback
About Texas Children’s
Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.
To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
